Question 1

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.

Question 2

Can I modify or cancel my order after placing it?

Accepted Answer

We can't modify an order after being placed, therefore please ensure all your details are correct. However, if you have an issue or made a mistake, please contact us at hello@intrepidskaters.com as soon as possible.

Question 3

Do you offer gift cards?

Accepted Answer

At the moment we don't offer gift cards, however this is in our pipeline. Keep you posted!

Question 4

Do I need an account to order?

Accepted Answer

No, you can order as a guest checkout. However, we recommend creating an account so you can access all your orders.

Question 5

Do you offer returns?

Accepted Answer

Unfortunately, at the moment and due to our company size, we can't offer returns. We are already working on this to be able to offer returns in the near future. However, if you have a problem with an order - for example, the product being damaged - please contact us at hello@intrepidskaters.com and we will offer you a refund once proof of damage is submitted. Please note refunds might take up to 10 business days.

Question 6

What are the shipping times?

Accepted Answer

Please take that shipping times might take between 6 and 10 business days. If you find any problem with the delivery, please contact us at hello@intrepidskaters.com

Question 7

Can I track my order?

Accepted Answer

Absolutely, once your order is shipped, you will receive a confirmation email with a tracking link.

Question 8

Do you offer free shipping?

Accepted Answer

Yes, we do offer free shipping for all UK orders.

Question 9

Where do you deliver?

Accepted Answer

At the moment, we only offer UK orders, but we are working to deliver internationally in the near future.

Question 10

What happens if my items get lost in delivery?

Accepted Answer

If - for any reason - you haven't received your items, please contact us within 48 hours of the estimated delivery date so we can contact the courier to see what happened and in most cases, we will be able to issue a refund or send the items again.

Question 11

How is the quality of the clothing?

Accepted Answer

Most of our products are made out of 100% premium combed cotton - except Windbreakers. Combed cotton is softer than regular cotton. The process of combed cotton cleans out a lot of foreign substances in the process of making the fabric. Compared to regular cotton, combed cotton is smoother and less prone to pilling.

Additionally, most of our pieces are made of thick material, which means the piece won't lose its form.

Our gear is designed for comfort, durability, and style, perfect for recreational and performance skating.

Question 12

How do I know the right size?

Accepted Answer

Most pieces include Sizing Guides in the image gallery. However, if you have any specific questions about sizing, please contact us at hello@intrepidskaters.com

Question 13

How can I see all my orders?

Accepted Answer

You can only see all your orders if you have created an account. Login into your account and access your orders.

Question 14

How can I delete my account?

Accepted Answer

To delete your Intrepid account, please contact us hello@intrepidskaters.com with your full account name and we will delete it for you.

FAQs

What payment methods do you accept?

Can I modify or cancel my order after placing it?

Do you offer gift cards?

Do I need an account to order?

Do you offer returns?

What are the shipping times?

Can I track my order?

Do you offer free shipping?

Where do you deliver?

What happens if my items get lost in delivery?

How is the quality of the clothing?

How do I know the right size?

How can I see all my orders?

How can I delete my account?

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